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We are based in the USA Some of our competitors are located in Germany. This seems to be the logic location, since the clocks are made in Germany. But after further consideration, this is actually a big disadvantage for the customer. Shipping cost for international shipping range from $30 to $60, and even if they offer free shipping, it is calculated into the clock price. You also may end up paying for duty, which is about 5% of the purchase price, and might be stuck with paperwork as well. And what happens, if your clock arrives defective or doesn't meet your expectations? You have to make calls oversees, and ship the clock back to Germany. These costs can add up fast, and what initially looked like a bargain, is not that cheap after all. We stock our clocks in our warehouse Because we stock our clocks we are able to ship faster, react faster if something is wrong with your clock, or exchange your clock quicker in case you don't like it, because we don't have to rely on a 3rd party (importer) like our dropshipping competition to make these decisions. |
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Our competetive prices We are closely associated with the manufacturers. We buy the clocks directly from the factory in big quantities and import them ourselves. By omitting import/export agents and distributors, we are able to save you 30% and more. Dedicated Customer service We deal with cuckoo clocks for years, and know our product very well. There are not many problems we can't solve. If you have a problem with your clock call customerservice at 717-484-1487 or email us at customerservice@german-cuckoos.com 30 day money back guarantee If you are not satisfied with your clock we will refund your money (- shipping and handling) or arrange an exchange with a different clock of your choice. |
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Our hassle free warranty We offer a 2 year warranty for all our clocks. You don't even have to pay for shipping back to us, to get your clock repaired. Just call or email us, and we will email you a prepaid shipping label. Parts supply Black Forest Cuckoo Clocks usually last a long time. In the unlikely event that you need a part for your clock after your warranty expires, we will provide our customers exclusively with these parts at wholesale cost. Payment plan We offer a payment plan for all clocks $299 and up. No interest will be added. You have the choice of 2,3 or 4 monthly payments. Simply type into the comment box (will appear, once you check out your shopping cart) which plan you like. |
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